*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:system-ui,sans-serif;background:#f5f5f5;color:#1a1a1a}a{color:inherit;text-decoration:none}button{cursor:pointer;border:none;border-radius:6px;padding:6px 14px;font-size:14px}.layout{display:flex;height:100vh;overflow:hidden}.main{flex:1;padding:24px;overflow-y:auto;min-width:0}.sidebar{width:230px;flex-shrink:0;background:#0f0f23;color:#e5e7eb;padding:0;display:flex;flex-direction:column;gap:0;height:100vh;overflow-y:auto}.sidebar-logo{display:flex;align-items:center;gap:10px;padding:20px 16px 16px;border-bottom:1px solid #1e1e3a}.sidebar-logo-icon{font-size:22px;flex-shrink:0}.sidebar-logo-title{font-size:13px;font-weight:700;color:#fff;letter-spacing:.3px}.sidebar-logo-sub{font-size:10px;color:#4ade80;margin-top:1px;letter-spacing:.5px}.sidebar-section{padding:16px 10px 4px}.sidebar-label{font-size:10px;font-weight:700;color:#4b5563;text-transform:uppercase;letter-spacing:1px;padding:0 8px;margin-bottom:4px}.sidebar-link{display:flex;align-items:center;gap:9px;padding:8px 10px;border-radius:7px;font-size:13.5px;color:#9ca3af;margin-bottom:2px;transition:background .12s,color .12s;border-left:2px solid transparent;text-decoration:none}.sidebar-link:hover{background:#1a1a3e;color:#e5e7eb}.sidebar-link.active{background:#1e2d4a;color:#4ade80;border-left-color:#4ade80;font-weight:600}.sidebar-icon{font-size:15px;flex-shrink:0;width:20px;text-align:center}.sidebar-footer{margin-top:auto;padding:12px 10px 16px;border-top:1px solid #1e1e3a}.sidebar-user{display:flex;align-items:center;gap:9px;padding:8px 10px;background:#1a1a3e;border-radius:8px;margin-bottom:8px}.sidebar-user-avatar{width:30px;height:30px;border-radius:50%;background:linear-gradient(135deg,#4ade80,#2563eb);display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;color:#fff;flex-shrink:0}.sidebar-user-info{flex:1;min-width:0}.sidebar-user-name{font-size:12px;font-weight:600;color:#e5e7eb;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-user-role{font-size:10px;color:#6b7280;margin-top:1px}.sidebar-logout{display:flex;align-items:center;justify-content:center;gap:6px;width:100%;padding:7px 12px;border-radius:7px;background:transparent;border:1px solid #4b1818;color:#f87171;font-size:12px;font-weight:600;cursor:pointer;transition:background .15s}.card{background:#fff;border-radius:10px;padding:16px;box-shadow:0 1px 4px #00000014}.chat-window{display:flex;flex-direction:column;gap:8px;flex:1;overflow-y:auto;padding:8px;min-height:0}.msg{padding:8px 12px;border-radius:10px;max-width:75%;font-size:14px;line-height:1.4}.msg.in{background:#e5e7eb;align-self:flex-start}.msg.out{background:#dcfce7;align-self:flex-end}.msg .meta{font-size:11px;color:#6b7280;margin-top:4px}.ai-suggest-box{border:1px solid #fbbf24;border-radius:8px;padding:12px;background:#fffbeb;margin-top:12px}.ai-header{display:flex;align-items:center;gap:8px;margin-bottom:8px}.ai-badge{background:#f59e0b;color:#fff;font-size:11px;padding:2px 8px;border-radius:99px}.ai-reason{font-size:12px;color:#92400e}.ai-draft{width:100%;border:1px solid #d1d5db;border-radius:6px;padding:8px;font-size:14px;resize:vertical}.ai-actions{display:flex;gap:8px;margin-top:8px}.btn-approve{background:#16a34a;color:#fff}.btn-edit{background:#2563eb;color:#fff}.btn-reject{background:#dc2626;color:#fff}.toggle-wrap{display:flex;align-items:center;gap:10px}.toggle-btn{padding:4px 16px;font-weight:600}.toggle-btn.on{background:#16a34a;color:#fff}.toggle-btn.off{background:#6b7280;color:#fff}.tracking-note{font-size:12px;color:#6b7280}.kb-form{display:flex;flex-direction:column;gap:10px;margin-bottom:20px}.kb-form input,.kb-form textarea{border:1px solid #d1d5db;border-radius:6px;padding:8px;font-size:14px}.kb-form textarea{resize:vertical;min-height:100px}.kb-list{display:flex;flex-direction:column;gap:8px}.kb-item{display:flex;justify-content:space-between;align-items:center;padding:8px 12px;background:#f9fafb;border-radius:6px}.escalation-banner{background:#fee2e2;border:1px solid #f87171;border-radius:8px;padding:10px 14px;font-size:14px;color:#991b1b;margin-bottom:12px}table{width:100%;border-collapse:collapse;font-size:14px}th,td{padding:8px 12px;text-align:left;border-bottom:1px solid #e5e7eb}th{background:#f9fafb;font-weight:600}@keyframes spin{to{transform:rotate(360deg)}}.qr-spinner{width:22px;height:22px;border-radius:50%;border:3px solid #fde68a;border-top-color:#d97706;animation:spin .8s linear infinite}.qr-spinner-white{border-color:#ffffff4d;border-top-color:#fff}.float-btns{position:fixed;right:20px;bottom:24px;display:flex;flex-direction:column;gap:10px;z-index:100}.float-btn{width:48px;height:48px;border-radius:50%;display:flex;align-items:center;justify-content:center;border:none;cursor:pointer;box-shadow:0 4px 14px #0000002e;transition:transform .15s,box-shadow .15s;text-decoration:none}.float-btn:hover{transform:translateY(-2px);box-shadow:0 6px 20px #0000003d}.float-btn-wa{background:#25d366;color:#fff}.float-btn-guide{background:#2563eb;color:#fff}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:200;padding:16px}.modal-box{background:#fff;border-radius:16px;width:100%;max-width:720px;max-height:90vh;display:flex;flex-direction:column;box-shadow:0 24px 64px #00000047;overflow:hidden}.modal-header{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;border-bottom:1px solid #e5e7eb;flex-shrink:0;background:#f9fafb}.modal-close{background:#e5e7eb;border:none;border-radius:50%;width:28px;height:28px;font-size:13px;color:#374151;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .12s}.modal-close:hover{background:#d1d5db}.modal-body{overflow-y:auto;padding:20px 20px 28px}.guide-grid{display:flex;flex-direction:column;gap:12px}.guide-card{border:1px solid #e5e7eb;border-left:4px solid #e5e7eb;border-radius:10px;overflow:hidden;background:#fff}.guide-card-header{display:flex;align-items:center;gap:10px;padding:12px 14px 10px;border-bottom:1px solid #f3f4f6}.guide-card-icon{width:32px;height:32px;border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:16px;flex-shrink:0}.guide-card-title{font-size:13px;font-weight:700;letter-spacing:.1px}.guide-list{list-style:none;padding:12px 14px 14px;margin:0;display:flex;flex-direction:column;gap:8px}.guide-list li{font-size:12.5px;color:#374151;line-height:1.65;padding-left:16px;position:relative}.guide-list li:before{content:"·";position:absolute;left:3px;color:#9ca3af;font-size:18px;line-height:1.1;font-weight:700}